Top and Most Widely Used Widgets

February 22nd, 2019
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Percentage of Abandoned Calls in Support and Services Department

I personally have gained much of my core skills through self-teaching. I’m always up to starting to learn something new when I’m free of any responsibilities.

Picking up a new skill or knowledge has its own pitfalls though. I as a self-educator learned a lot from my experiences and have discovered so much about my mistakes.

Here is something that I’ve stuck to the top of mind and prioritized very greatly before I go straight ahead and learn from where it happens—with investing an equal amount of time for everything that comes along.

No! Now, that approach is totally rejected by me.

As an example, if we are intended to follow along a course, it would be a good idea to have a brief list of all the topics which will be covered during the course.

This helps us find the most important topics which we are quite unfamiliar with so that when getting to them, we try to learn them more effectively with greater attention.

This also creates some sort of motivation to target them and be looking forward to exploring and applying them. The same holds true for PBXDom.

50-dashboards

After setting up and running PBXDom for monitoring and managing your phone calls in your company, then you need to spend some very relaxing moments setting up your mind how to work around it and make great use of this service.

Create a dashboard by simply clicking on the Add Dashboard button. Choose your desired name and go straight head to add some widgets to it.

PBXDom has dozens of widgets ranging from some very seemingly simple to some analytical and useful ones. There are something over 60 widgets available to users to choose from.

Adding a widget on PBXDom is just like a child’s play; going up to the top of a dashboard and clicking on Add Widget. Then up comes a dialog box to choose your widget type and set up some settings for it.

Widgets have got some general settings. But never forget to check Dynamic Mode check box to have a dynamic time range that changes to keep up with the current date.

Most of the widgets on PBXDom list are self-explanatory, meaning that any user can figure out the use of them by only trusting what their names explicitly imply. A good naming convention helps users save a great deal of time. However, there are some widely useful widgets which require the users to learn about them first. For that, opening up the Dashboard help page and start reading about them is highly recommended.

This ensures that you know whatever you must know about PBXDom so that you make better use of the service.

Here is the list of all the widgets you should put the time to discover and take advantage of them right in advance:

 

  1. Average Handle Time
  2. Average Handle Time – Incoming
  3. Average Handle Time – Outgoing
  4. Average Handle Time Gauge
  5. Average Handle Time Gauge – Incoming
  6. Average Handle Time Gauge – Outgoing
  7. Average Time before Answer
  8. Average Time Before Hangup

 

  1. Concurrent calls – seconds resolution
  2. Concurrent calls – minutes resolution
  3. Concurrent calls – hours resolution

 

  1. Real-Time Extension Status
  2. Real-Time External Line Queue
  3. Real-Time Queue Status
  4. Real-Time Queue Total Waiting

 

  1. Collector Status
  2. PBX status

Most of these widgets have some other setting in addition to the general setting which you have to consider before becoming able to use them.

For the starting point, I suggest you rely on PBXDom Dashboard help page which is a great resource to better understand all these widgets.

Although, as always, PBXDom team is looking forward to receiving your questions, and suggestions. We’ll be so glad to hear from you.

Hadi Hakimi

Hadi Hakimi

Former content contributor at PBXDom
Hadi Hakimi
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