We Employ Secure Data Centers.
PBXDOM stores its data in AWS . All of the data centers have achieved ISO/IEC 27001:2005 certification, PCI DSS Level 1 compliance, and SAS70 Type II compliance. Learn more about AWS.
We store your data simultaneously in a minimum of 3 difference regions.
The AWS Cloud operates 32 Availability Zones within 12 geographic Regions around the world, with at least 9 more Availability Zones.
AWS Regions and Availability Zones
The AWS Cloud infrastructure is built around Regions and Availability Zones (“AZs”). A Region is a physical location in the world where we have multiple Availability Zones. Availability Zones consist of one or more discrete data centers, each with redundant power, networking and connectivity, housed in separate facilities. These Availability Zones offer you the ability to operate production applications and databases which are more highly available, fault tolerant and scalable than would be possible from a single data center. The AWS Cloud operates 32 Availability Zones within 12 geographic Regions around the world.
High Availability Through Multiple Availability Zones
Unlike virtually every other technology infrastructure provider, each AWS Region has multiple Availability Zones and data centers. As we’ve learned from running the leading cloud infrastructure technology platform since 2006, customers who care about the availability and performance of their applications want to deploy these applications across multiple Availability Zones in the same region for fault tolerance and low latency. Availability Zones are connected to each other with fast, private fiber-optic networking, enabling you to easily architect applications that automatically fail-over between Availability Zones without interruption.
AWS Cloud Compliance
PCI DSS Level 1
AWS is Level 1 compliant under the Payment Card Industry (PCI) Data Security Standard (DSS). Customers can run applications on our PCI-compliant technology infrastructure for storing, processing, and transmitting credit card information in the cloud. In February 2013, the PCI Security Standards Council released PCI DSS Cloud Computing Guidelines. These guidelines provide customers who are managing a cardholder data environment with considerations for maintaining PCI DSS controls in the cloud.
AWS has incorporated the PCI DSS Cloud Computing Guidelines into the AWS PCI Compliance Package for customers. The AWS PCI Compliance Package includes the AWS PCI Attestation of Compliance (AoC), which shows that AWS has been successfully validated against standards applicable to a Level 1 service provider under PCI DSS Version 3.1, and the AWS PCI Responsibility Summary, which explains how compliance responsibilities are shared between AWS and our customers in the cloud. The AWS PCI DSS Level 1 certification includes AWS data centers in US East (Northern Virginia), US West (Oregon), US West (Northern California), AWS GovCloud (US) (Oregon), EU (Frankfurt), EU (Ireland), Asia Pacific (Singapore), Asia Pacific (Tokyo), Asia Pacific (Sydney), and South America (Sao Paulo) that support in-scope services.
SOC 1/ ISAE 3402
Amazon Web Services publishes a Service Organization Controls 1 (SOC 1), Type II report. The audit for this report is conducted in accordance with AICPA: AT 801 (formerly SSAE 16) and the International Standards for Assurance Engagements No. 3402 (ISAE 3402).
This audit is the replacement of the Statement on Auditing Standards No. 70 (SAS 70) Type II report. This dual-standard report can meet a broad range of auditing requirements for U.S. and international auditing bodies.
The SOC 1 report audit attests that the AWS control objectives are appropriately designed and that the controls safeguarding customer data are operating effectively. The AWS SOC 1 report includes AWS data centers in US East (Northern Virginia), US West (Oregon), US West (Northern California), AWS GovCloud (US) (Oregon), EU (Dublin), EU (Frankfurt), Asia Pacific (Singapore), Asia Pacific (Sydney), Asia Pacific (Tokyo), and South America (Sao Paulo) that support in-scope services.
In addition to the SOC 1 report, AWS publishes a Service Organization Controls 2 (SOC 2), Type II report. Similar to the SOC 1 in the evaluation of controls, the SOC 2 report is an attestation report that expands the evaluation of controls to the criteria set forth by the American Institute of Certified Public Accountants (AICPA) Trust Services Principles. These principles define leading practice controls relevant to security, availability, processing integrity, confidentiality, and privacy applicable to service organizations such as AWS.
The AWS SOC 2 is an evaluation of the design and operating effectiveness of controls that meet the criteria for the security and availability principles set forth in the AICPA’s Trust Services Principles criteria. This report provides additional transparency into AWS security and availability based on a defined industry standard and further demonstrates AWS’ commitment to protecting customer data. The AWS SOC 2 report includes AWS data centers in US East (Northern Virginia), US West (Oregon), US West (Northern California), AWS GovCloud (US) (Oregon), EU (Dublin), EU (Frankfurt), Asia Pacific (Singapore), Asia Pacific (Sydney), Asia Pacific (Tokyo), and South America (Sao Paulo) that support in-scope services.
AWS publishes a Service Organization Controls 3 (SOC 3) report. The SOC 3 report is a publically-available summary of the AWS SOC 2 report.
The report includes the external auditor’s opinion of the operation of controls (based on the AICPA’s Security Trust Principles included in the SOC 2 report), the assertion from AWS management regarding the effectiveness of controls, and an overview of AWS Infrastructure and Services. The AWS SOC 3 report includes AWS data centers in US East (Northern Virginia), US West (Oregon), US West (Northern California), AWS GovCloud (US) (Oregon), EU (Dublin), EU (Frankfurt), Asia Pacific (Singapore), Asia Pacific (Sydney), Asia Pacific (Tokyo), and South America (Sao Paulo) that support in-scope services. This is a great resource for customers to validate that AWS has obtained external auditor assurance without going through the process to request a SOC 2 report.
Amazon Web Services has completed an independent assessment that has determined all applicable ISM controls are in place relating to the processing, storage and transmission of Unclassified (DLM) for the AWS Sydney Region.
ISO 9001:2008 is a global standard (published certificate) for managing the quality of products and services. This standard outlines a quality management system based on eight principles defined by the International Organization for Standardization (ISO) Technical Committee for Quality Management and Quality Assurance. They include:
Involvement of people
System approach to management
Factual approach to decision-making
Mutually beneficial supplier relationships
The key to the ongoing certification under this standard is establishing, maintaining and improving the organizational structure, responsibilities, procedures, processes, and resources in a manner where AWS products and services consistently satisfy ISO 9001:2008 quality requirements.
AWS is ISO 27001:2013 certified (published certificate) under the International Organization for Standardization (ISO) 27001 standard. ISO 27001:2013 is a widely-adopted global security standard that outlines the requirements for information security management systems. It provides a systematic approach to managing company and customer information that’s based on periodic risk assessments. In order to achieve the certification, a company must show it has a systematic and ongoing approach to managing information security risks that affect the confidentiality, integrity, and availability of company and customer information.
AWS has established a formal program to maintain the certification. This certification reinforces our commitment to providing transparency into our security controls and practices. AWS’ ISO 27001:2013 accreditation covers AWS Regions including US East (Northern Virginia), US West (Oregon), US West (Northern California), AWS GovCloud (US), South America (Sãu Paulo), EU (Ireland), EU (Frankfurt) and Asia Pacific (Singapore), Asia Pacific (Sydney), and Asia Pacific (Tokyo).
ISO 27017:2015 is a global cloud-specific information security code of practice released by the International Organization for Standardization (ISO). The standard’s guidance is based on ISO 27002 (hyperlink) and gives cloud service providers and customers secure and specific implementation guidance for ISO 27002 security controls, as well as provides additional security controls specific to cloud services. This globally recognized code of practice was designed to provide cloud service providers and cloud service customers a common code of practice for security measures in the cloud. AWS obtained an independent external audit against the controls and guidance contained within the ISO 27017:2015 code of practice to further demonstrate our commitment to cloud security for our customers.
Having successfully attested to the ISO 27017:2015 practice, AWS and cloud service consumers can further enhance their information security control environments with industry-specific implementation guidance based on risk assessment for the use of cloud services.
ISO 27017:2015 provides cloud specific guidance around
Information Security Management
Human Resource Security
Physical and Environmental Security
System acquisition, development, and maintenance
Business Continuity Management
AWS has established a formal program to maintain the certification. This certification reinforces our commitment to providing transparency into our security controls and practices. AWS’ ISO 27017:2015 accreditation covers US East (Northern Virginia), US West (Oregon), US West (Northern California), AWS GovCloud (US) (Oregon), EU (Frankfurt), EU (Ireland), Asia Pacific (Singapore), Asia Pacific (Tokyo), Asia Pacific (Sydney), China (Beijing), and South America (Sao Paulo)
ISO/IEC 27018:2014 is a code of practice published by the International Organization for Standardization (ISO). It is based on ISO 27002 and designed to give cloud service providers security control implementation guidance to protect Personally Identifiable Information (PII). In addition to implementation guidance specific to existing ISO 27002 controls, ISO 27018:2014 also provides additional security controls not addressed by ISO 27002 to further protect PII. AWS obtained an independent external audit against the controls and guidance contained within the 27018:2014 code of practice to further demonstrate our commitment to our customer’s data privacy. While ISO 27018:2014 is targeted for PII, AWS applies this same high bar to all customer content.
Alignment with the ISO 27018:2014 code of practice provides assurance that:
• Customers control their content
• Customer content will not be used for any unauthorized purposes
• Physical media is destroyed prior to leaving AWS data centers
• AWS provides customers the means to delete their content
• AWS doesn’t disclose customer content unless we’re required to do so to comply with a legally valid and binding order
Aligning our security controls that protect the privacy of our customers with the measures outlined in ISO 27018:2014 demonstrates our ongoing commitment to operate securely and to protect the privacy of all customer content.
MTCS Tier 3 Certification (Singapore)
The Multi-Tier Cloud Security (MTCS) is an operational Singapore security management Standard (SPRING SS 584:2013), based on ISO 27001/02 Information Security Management System (ISMS) standards. The certification assessment requires us to:
• Systematically evaluate our information security risks, taking into account the impact of company threats and vulnerabilities;
• Design and implement a comprehensive suite of information security controls and other forms of risk management to address company and architecture security risks;
• Adopt an overarching management process to ensure that the information security controls meet the our information security needs on an ongoing basis.
MLPS Level 3 (China)
The Multi-Level Protection Scheme (MLPS) Level 3 certification applies to critical infrastructure including finance, transportation, telecom and education.
The scope of the certifications covers AWS China network infrastructure, cloud storage systems, and cloud computing systems. These certifications have been successfully filed with the Chinese Ministry of Public Security.
AWS enables covered entities and their business associates subject to the U.S. Health Insurance Portability and Accountability Act (HIPAA) to leverage the secure AWS environment to process, maintain, and store protected health information. Additionally, AWS, as of July 2013, is able to sign business associate agreements (BAA) with such customers.
AWS also offers a HIPAA-focused whitepaper and HIPAA FAQ for customers interested in learning more about how they can leverage AWS for the processing and storage of health information. The “Architecting for HIPAA Security and Compliance on AWS” outlines how companies can use AWS to process systems that facilitate HIPAA and HITECH compliance. For more information on the AWS HIPAA compliance program please contact AWS Sales and Business Development.
The Family Educational Rights and Privacy Act (FERPA) (20 U.S.C. § 1232g; 34 CFR Part 99) is a Federal law that protects the privacy of student education records. The law applies to all schools that receive funds under an applicable program of the U.S. Department of Education. FERPA gives parents certain rights with respect to their children’s education records. These rights transfer to the student when he or she reaches the age of 18, or attends a school beyond the high school level. Students to whom the rights have transferred are “eligible students.”
AWS enables covered entities and their business associates subject to FERPA to leverage the secure AWS environment to process, maintain, and store protected education information.
The AWS GovCloud (US) region supports US International Traffic in Arms Regulations (ITAR) compliance. As a part of managing a comprehensive ITAR compliance program, companies subject to ITAR export regulations must control unintended exports by restricting access to protected data to US Persons and restricting physical location of that data to the US. AWS GovCloud (US) provides an environment physically located in the US and where access by AWS Personnel is limited to US Persons, thereby allowing qualified companies to transmit, process, and store protected articles and data subject to ITAR restrictions. The AWS GovCloud (US) environment has been audited by an independent third-party to validate the proper controls are in place to support customer export compliance programs for this requirement.
Section 508 / VPAT
In 1998, The Congress of the United States of America amended the Rehabilitation Act to require Federal agencies to make their electronic and information technology accessible to people with disabilities. Inaccessible technology interferes with an individual’s ability to obtain and use information quickly and easily. Section 508 was enacted to eliminate barriers in information technology, to make available new opportunities for people with disabilities, and to encourage development of technologies that will help achieve these goals.
The law applies to all Federal agencies when they develop, procure, maintain, or use electronic and information technology. Under Section 508 (29 U.S.C. ‘ 794d), agencies must give disabled employees and members of the public access to information that is comparable to the access available to others.
AWS has achieved two Agency Authority to Operate (ATOs) under the Federal Risk and Authorization Management Program (FedRAMP) at the Moderate impact level. FedRAMP is a government-wide program that provides a standardized approach to security assessment, authorization, and continuous monitoring for cloud products and services up to the Moderate level.
All U.S. government agencies can leverage the AWS Agency ATO packages stored in the FedRAMP repository to evaluate AWS for their applications and workloads, provide authorizations to use AWS, and transition workloads into the AWS environment.
FISMA, RMF and DIACAP
AWS enables US government agencies to achieve and sustain compliance with the Federal Information Security Management Act (FISMA). The AWS infrastructure has been evaluated by independent assessors for a variety of government systems as part of their system owners’ approval process. Numerous Federal Civilian and Department of Defense (DoD) organizations have successfully achieved security authorizations for systems hosted on AWS in accordance with the Risk Management Framework (RMF) process defined in NIST 800-37 and DoD Information Assurance Certification and Accreditation Process (DIACAP).
AWS’s secure infrastructure has helped federal agencies expand cloud computing use cases and deploy sensitive government data and applications in the cloud while complying with the rigorous security requirements of federal standards. To request more information related to AWS FISMA, RMF and DIACAP compliance please contact AWS Sales and Business Development.
In June 2015 The National Institute of Standards and Technology (NIST) released guidelines 800-171, “Final Guidelines for Protecting Sensitive Government Information Held by Contractors”. This guidance is applicable to the protection of Controlled Unclassified Information (CUI) on nonfederal systems.
AWS is already compliant with these guidelines, and customers can effectively comply with NIST 800-171 immediately. NIST 800-171 outlines a subset of the NIST 800-53 requirements, a guideline under which AWS has already been audited under the FedRAMP program. The FedRAMP Moderate security control baseline is more rigorous than the recommended requirements established in Chapter 3 of 800-171, and includes a significant number of security controls above and beyond those required of FISMA Moderate systems that protect CUI data.
AWS complies with the FBI’s Criminal Justice Information Services (CJIS) standard. We sign CJIS security agreements with our customers, including allowing or performing any required employee background checks according to the CJIS Security Policy.
We have also created a Criminal Justice Information Services (CJIS) Workbook in a security plan template format aligned to the CJIS Policy Areas.
The Federal Information Processing Standard (FIPS) Publication 140-2 is a US government security standard that specifies the security requirements for cryptographic modules protecting sensitive information. To support customers with FIPS 140-2 requirements, SSL terminations in AWS GovCloud (US) operate using FIPS 140-2 validated cryptographic modules.
DoD SRG Levels 2 and 4
The Department of Defense (DoD) Cloud Security Model (SRG) provides a formalized assessment and authorization process for cloud service providers (CSPs) to gain a DoD Provisional Authorization, which can subsequently be leveraged by DoD customers. A Provisional Authorization under the SRG provides a reusable certification that attests to our compliance with DoD standards, reducing the time necessary for a DoD mission owner to assess and authorize one of their systems for operation on AWS. AWS currently holds provisional authorizations at Levels 2 and 4 of the SRG.